The problem
A customer calls because something needs attention. The owner may be on a roof, in a basement, driving between jobs, or already speaking to another customer. That is not a service problem. It is a coverage problem. Voicemail cannot ask about location, urgency, service needed, or appointment availability.
The first step is not buying a tool. It is understanding where the current process breaks, what a good handoff looks like, and whether the work is common enough to make automation worthwhile. That keeps the project focused on a real business problem instead of a vague request for more AI.
What gets built
Your call flow is different from the next company. We define services, coverage areas, opening hours, urgent call rules, availability, questions, answers, and handoffs. The AI receptionist follows those rules and gives the person who takes over a short, useful summary.
Before anything touches your customer data or live systems, we use realistic sample data to test the workflow. You see what the agent receives, how it reaches a decision, what it sends, and where a person can take over. That gives you control over the rules before the system is live.
A relevant result
The live BORSTEV receptionist demonstrates the core workflow: answer, qualify, book or route, and hand over context. It is a proof of the system, not a claim that every call will become a customer.
Every business starts in a different place. These examples show what changed in a specific situation, not a promise that the same outcome will happen everywhere. The useful question is whether your process has a similar bottleneck and enough value to justify a build.
How it works
- 01. Map the most common call types and urgent exceptions.
- 02. Agree what the agent can say, ask, book, and escalate.
- 03. Test call flows on sample scenarios before going live.
- 04. Review handoffs and tune based on real customer calls.
Security and control
You keep the keys. We test on sample data first, keep credentials encrypted or inside systems you control, and put a person in the approval loop for risky actions.
The build, prompts, and data remain yours. If a workflow sends messages to clients, deletes information, moves money, or takes another consequential action, it should wait for approval. Read more about how BORSTEV handles credentials and human review.
Pricing
Discovery is free. Receptionist builds start from $2,000 one-time and are priced to the scope agreed before work begins.
A free 30-minute discovery call is the place to decide if the business case is real. If it is not, I will say so. If it is, you get a clear recommendation and the reasoning behind it.