The problem
New inquiries arrive when the team is in meetings, on calls, or focused on existing work. Hours pass. The person who asked for help looks elsewhere. The issue is rarely effort. It is that no one owns the first response every minute of the day.
The first step is not buying a tool. It is understanding where the current process breaks, what a good handoff looks like, and whether the work is common enough to make automation worthwhile. That keeps the project focused on a real business problem instead of a vague request for more AI.
What gets built
We connect the lead source, define the information that matters, agree the approved language, and set the next step. The agent can call, text, email, or use the channel that fits your process. It does not invent promises. It works from your approved answers and sends the conversation to the right person.
Before anything touches your customer data or live systems, we use realistic sample data to test the workflow. You see what the agent receives, how it reaches a decision, what it sends, and where a person can take over. That gives you control over the rules before the system is live.
A relevant result
For a real estate agency, a phone and email response system reduced average response time from about 12 hours to under 10 minutes. The team then received qualification notes and booked conversations rather than an unexplained form fill.
Every business starts in a different place. These examples show what changed in a specific situation, not a promise that the same outcome will happen everywhere. The useful question is whether your process has a similar bottleneck and enough value to justify a build.
How it works
- 01. Review your lead sources and current response process.
- 02. Define qualification questions and the next action.
- 03. Test message, call, and handoff logic on sample leads.
- 04. Review real conversations and tune the process together.
Security and control
You keep the keys. We test on sample data first, keep credentials encrypted or inside systems you control, and put a person in the approval loop for risky actions.
The build, prompts, and data remain yours. If a workflow sends messages to clients, deletes information, moves money, or takes another consequential action, it should wait for approval. Read more about how BORSTEV handles credentials and human review.
Pricing
Builds start from $2,000 one-time. The scope and fixed price are agreed before the build begins.
A free 30-minute discovery call is the place to decide if the business case is real. If it is not, I will say so. If it is, you get a clear recommendation and the reasoning behind it.